Monitor approved channels
Review & Reputation Monitor
Collects review signals, classifies themes, drafts responses, and escalates safety, legal, or service-recovery concerns.
Primary outcome
Make customer feedback visible and actionable without manipulating it.
The outcome is validated during discovery. It is not a guarantee of performance, savings, or job replacement.
Starting work queue
Summarize recurring themes
Draft response options
Create service-recovery tasks
Connects
Candidate systems
Every integration requires least privilege, an owner, and a revocation method.
Human control
Required gates
- People approve public responses
- No review gating or fabricated reviews
Release
Prove before production
- ✓ Normal and exception cases
- ✓ Privacy and security tests
- ✓ Approved quality threshold
- ✓ Monitoring, pause, and rollback
A certified version would include
A versioned system, not a loose persona.
Operating contract and authority matrix
Approved knowledge sources
Tool and permission map
Repeatable evaluation suite
Run and exception dashboard
Pause, recovery, and rollback guide
Status and specifications
How to put this role to work
This design is not yet an active instance. Listed tools are proposed integrations, not granted access. No client work begins before an isolated instance is tested and approved.
- Availability
- Design and scoping
- Risk
- Moderate
- Input
- Approved work request and authorized client sources
- Output
- Structured result, sources, open questions, and reviewable receipt
- 01
Describe the outcome, volume, and human owner in the designer.
- 02
Approve sources, permitted data, and prohibited actions.
- 03
Connect tools with least privilege and private credentials.
- 04
Test normal cases, failures, privacy, and recovery.
- 05
Authorize a bounded pilot; review receipts before expansion.
Role-specific pricing
Three distinct ways to work with this role
USD launch prices before tax, configured in Mountain Top Talent’s LIVE Stripe account. Purchase opens for each exact version only after its delivery, tests, controls, and terms are verified.
Self-hosted license
$3,600
One-time for the purchased version, one legal entity, and one production deployment. Does not transfer Forge or model accounts.
Optional updates/support after year one: $432/year.
Managed service
$1,800 setup
+ $400/month
Includes standard role configuration and documented connector, not unlimited custom integration work.
Blueprint
$24
Instructions and templates only. No running employee, installation, integration, or completed work.
Model, messaging, and other provider usage is separate at cost, preferably through customer-owned accounts with spending caps. All formats require approved scope, tests, and final terms before collection.
Request a scope review →