Monitor approved channels
← All 24 AI Employees
AE-14Marketing2–4 weeks
Review & Reputation Monitor
Collects review signals, classifies themes, drafts responses, and escalates safety, legal, or service-recovery concerns.
Primary outcome
Make customer feedback visible and actionable without manipulating it.
The outcome is validated during discovery. It is not a guarantee of performance, savings, or job replacement.
Starting work queue
Summarize recurring themes
Draft response options
Create service-recovery tasks
Connects
Candidate systems
Review platformsCRMHelp deskEmail
Every integration requires least privilege, an owner, and a revocation method.
Human control
Required gates
- People approve public responses
- No review gating or fabricated reviews
Release
Prove before production
- ✓ Normal and exception cases
- ✓ Privacy and security tests
- ✓ Approved quality threshold
- ✓ Monitoring, pause, and rollback
What you receive
A versioned system, not a loose persona.
Operating contract and authority matrix
Approved knowledge sources
Tool and permission map
Repeatable evaluation suite
Run and exception dashboard
Pause, recovery, and rollback guide